Contact center services in the communications field are at the operational foundation of KDDI Evolva. Tailored to our clients’ marketing strategies, we draw on our experience and a wealth of know-how in the field to ensure high-quality and satisfying customer support for client contact centers by providing the planning, design, and training they need to be built and operated.
Surveys such as demand forecast sampling, customer satisfaction surveys, public opinion surveys, and measures of advertising effectiveness are implemented fast and effectively over the telephone, email, and the Web to reflect the contact channels of the client’s business, and then analyzed with precision by expert staff before feedback is provided.
We can deal rapidly in a wide range of areas, including market research, retention, and cross-selling in accordance with the client’s marketing strategy. With channel setting based on the client’s target customers and product features, combined with results analysis and more, we offer sales promotion that is focused on getting results.
Among the services we can provide are accepting inquires and orders for products and services, clerical work such as application procedures, technical support, and after-sales services. With fine-tuned operations to deal with incoming call fluctuations (shift control), we also support a wide range of communication channels including email, Web, and fax. Our commitment to customer satisfaction creates customers of the future.
Highly-skilled communicators, with flexible, detailed handling and solid support based on good business sense can support our clients’ corporate operations. We can make appointments to visit customers for presentations, attract visitors to events, identify and screen potential customers, deal with office supplies, handle lease contracts/renewals, and provide procurement services for industrial products and materials.
Our framework of complete 24-hour 365-day support is perfectly suited to transactions with overseas customers, emergency support, and the operation of maintenance contact points. For overseas customers, multilingual support can be provided, in English, Korean, Chinese, Spanish, Tagalog, Thai, and Portuguese.
